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SilverRailTwitter Synopsis: Aggregates global rail suppliers into a single distribution platform with rules based APIs for each carrier system and single user interface

SilverRail - PhoCusWright Travel Innovation Summit

Just the Facts:
Company Name: SilverRail
Website: www.silverrail.com
Location: Woburn, MA
Judging Category: New Company
Business Segment: Rail Search
Product Name: Trax
Demonstrated by: Aaron Gowell, Founder & CEO

Company Description (from website)

Developed by a team of highly experienced travel ecommerce experts obsessed with improving online travel planning, SilverRail Technologies has built the first global rail platform.
A global explosion in high-speed rail, awareness of the environmental impact of travel, hassles associated with air travel, and industry deregulation have coalesced into a perfect storm, making passenger rail the travel industry’s most dynamic and fastest-growing sector.
We consolidate passenger rail products from across the globe into an integrated single-source platform that removes the complexity of selling rail anywhere in the world.

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CruiseLabsTwitter Synopsis: Multi-GDS/XML capable cruise booking engine with interactive deck maps, proprietary videos and travel agent chat within shopping application

CruiseLabs - PhoCusWright Travel Innovation Summit

Just the Facts:
Company Name: CruiseLabs
Website: www.cruiselabs.com
Location: Plano, TX
Judging Category: Emerging Company
Business Segment: Cruise Booking Engine
Product Name: NexWav
Demonstrated by: David Tossell, CEO

Company Description (from website)

Plano, TX based CruiseLabs is a travel technology company that provides cutting edge cruise booking solutions.

Our leadership team has a combined 35 years of technology development experience delivering custom solutions to the worlds most respected travel companies.

NexWav provides a cutting edge user experience with industry leading back-office capabilities.

No GDS or supplier provided platform can match it for usability, stunning content, merchandising or branding. It’s everything you need, all in one application.

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Kony SolutionsTwitter Synopsis: Single write-once, run everywhere mobile application platform provides device independent deployment across multiple channels & form factors

Kony Solutions - PhoCusWright Travel Innovation Summit

Just the Facts:
Company Name: Kony Solutions
Website: www.konysolutions.com
Location: San Mateo, CA
Judging Category: Established Company
Business Segment: Mobile Platform
Product Name: Kony Mobile Application Platform
Demonstrated by: Pico Rech, Senior Solutions Engineer

Company Description (from website)

Kony Solutions was founded in 2007 by successful entrepreneur Raj Koneru, who recognized that mobile devices and their capabilities would continue to grow exponentially and be a key driver in the next customer interaction revolution. Kony’s mission is to develop the technologies and applications that facilitate and accelerate customer engagement over any mobile operating system, device and channel.

Kony Solutions provides a suite of products and support services that enable Fortune 500 companies to offer consumers feature-rich mobile applications in less time and at lower costs than any other solution available. Kony’s proprietary Write Once, Run Everywhere single application definition enables mobile offerings to be designed and developed just once, in a device independent manner, and deployed across multiple channels, including on-device applications, mobile web, SMS, Web gadgets, and desktop applications. The Kony Mobile Application Platform™ leverages the Write Once, Run Everywhere technology for designing, developing, deploying and managing mobile applications.

The Kony Solutions team spent the first two years in dedicated development of the mobile application platform without attempting to license it until it was fully ‘baked.’ Kony only went to market in 2009 after fully developing our “Write Once, Run Everywhere” software. The results of this technology investment are remarkable: within the last year, many of the highest profile Fortune 500 companies have selected Kony Solutions for their mobile deployments. To date, about half of the U.S. airline industry has migrated to Kony. The largest financial institution in the world is deploying Kony in over 46 countries. The largest automobile manufacturer in the world has released rich, interactive applications on four major mobile device types using Kony’s Write Once, Run Everywhere technology. The list goes on.

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TrustYouTwitter Synopsis: Uses semantic technology to analyze/aggregate reviews across dozens of travel sites & social communities for hotel reputation management

TrustYou - PhoCusWright Travel Innovation Summit

Just the Facts:
Company Name: TrustYou
Website: www.trustyou.com
Location: Munich, Germany
Judging Category: New Company
Business Segment: Semantic Review Aggregation
Product Name: TrustYou Analytics & Semantics
Demonstrated by: Benjamin Jost, Co-Founder & Managing Director

Company Description (from website)

Trustyou.com is a search engine for reviews on the internet. Millions of people on hundreds of websites publish their criticism, both positive and negative, for hotels they have stayed at. In making a booking decision, it is virtually impossible for a single person to find and read all relevant reviews found in the Internet. It was our vision to make all information on a hotel available in a matter of seconds and presorted according to personal relevance. With that aim in mind, we created TrustYou.com, which browses through more than 10 million reviews on over 200.000 hotels. Using TrustYou.com you can filter those hotels that belong to categories relevant to you (e.g. near beach, lavish breakfast, child friendly) and find the best price for a specific hotel in only a few seconds. This saves you a lot of time and guarantees a safe booking decision.

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The PhoCusWright Travel Innovation summit provides an unparalleled opportunity for companies to showcase their latest and most prized works of development wizardry to an audience of influential travel industry leaders.

Chaos Calls at the PhoCusWright Travel Innovation Summit
Creative Commons License photo credit: antitezo

Chaos Calls is the PhocusWright Conference theme as Travel Innovation Summit presenters take aim at the well established industry players.

Handicapping this event is a difficult challenge – There is no daily racing form, and aside from Goby participating, and Amadeus winning last year, there is little in the way of past performance comparisons.

Embracing the spirit of the PhoCusWright Conference’s Chaos-Calling theme, it was difficult resisting the temptation to launch a full parimutuel betting operation (although no one can deny that it would add an interesting new dimension to the competition.) Instead, I reached out to the learned experts also attending the conference including the press, bloggers and the innovators themselves to capture their predictions.

With several companies have been in stealth mode, operating limited beta programs and in some cases, using the stage of the Innovation Summit as their launch platform, in no way should these predictions be considered scientifically derived.

The best description of this projection would probably be aggregated guessing – in many cases, with no basis of experience with a majority of the products being presented. In other words, if you are reading this, keep your money in your pockets.

The group was asked to predict finish order of the top seven companies, ultimately encompassing the three runners-up, three finalists and the Best of Show winner. There were 22 total responses.

To simplify the voting process, votes were taken without consideration to the categories of each participant, so the respondents were voting based on their prediction of innovation, not who would win in the various categories.

The following 32 companies are competing for the Travel Innovation Summit’s coveted “Best of Show” award: continue reading →

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More people may be familiar with the saying “There’s an App for That,” but now I’m convinced that also, “There’s a Conference for That.”

Hashtag Gate
Creative Commons License photo credit: Gnome J

Robert Cole's Top 10 Twitter Hashtags of the Week

What convinced me was the Business Failure Conference this past week at Hotel Kabuki in San Francisco.

Specializing in Start-up failures, it is great to see the formalization of the old saying – Learn from your mistakes.

Here are my votes for the top ten Twitter #hashtags covering travel, hotels, marketing, and technology for the week of October 25 – October 31, 2010:

Hashtag Transcript – Website Link

I am sure there were other interesting, entertaining or enlightening hashtags that were missed. Please add a comment to let me know what they were.

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Hotwire Breaks Brand Promise by Gutting Rating System

October 25, 2010

Hotwire has undermined its brand promise by removing the specific criteria from its hotel ratings used to differentiate hotel classifications. Additionally, by benchmarking hotels using competitive online travel sites with incompatible rating scales, Hotwire may inaccurately classify hotels. In the example provided, Hotwire staunchly defends its flawed rating process for a hotel that it rates higher than sister websites Expedia, Hotels.com and TripAdvisor. Worse yet, these policies and processes have caused them to lose their customer service focus.

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Best Travel Writers: 2010 Lowell Thomas Travel Journalism Winners

October 12, 2010

Lowell Thomas Travel Journalism awards are presented by the Society of American Travel Writers Foundation to the best North American travel writers. Below is a list of the 2010 award winners, including links to each author, the publication and the article recognized for outstanding achievement.

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