Leading Hotels of the World – Marketing Conference Presentation

May 17, 2011

My presentation, “Deconstructing Distribution – It’s All About the Customer” for the Leading Hotels of the World Sales, Marketing & Distribution Conference in Bonn, Germany focused on the luxury hotel and resort customer, hospitality industry distribution channels and the future innovations that may be expected to impact the global hotel industry.

Read the full article →

Survey: What Hotel Brand Does the Best Job Online?

May 5, 2011

Every hotel brand the planet is striving to capture more website traffic and to convert that traffic into hotel guests. What hotel companies are doing the best job online to engage travelers and provide tools for inspiration, research, planning, validation, booking, travel, and sharing to provide an exceptional travel experience?

Read the full article →

Summerfest: The World’s Largest Music Festival

May 3, 2011

Not only the World’s Largest Music Festival, but also the best music festival value, Milwaukee’s annual Summerfest attracts crowds of 800,000 to 1 million concert goers to watch over 700 bands perform on 11 stages during the festival’s 11-day run.

Read the full article →

Snippets and Factoids from Henry Harteveldt’s OpenTravel Presentation

April 26, 2011

Henry Harteveldt’s keynote address to the OpenTravel Alliance North American Advisory Forum warned an audience of travel industry distribution executives that

Read the full article →

Hotel Industry Survey – How to Align Business and Technology Priorities?

April 13, 2011

After radically cutting costs and deferring projects to survive the recession hotel groups are relying on technology to help them maintain operational efficiencies and keep costs low as business volumes return to normal. This hotel industry survey asks for the top business and information technology priorities, plus how any gaps will be bridged over the next 36 months.

Read the full article →

Tnooz Human Rights Abuse Inspires S.P.A.W.N. Movement – Free the Nodes!

April 1, 2011

Editor Kevin May controls every aspect of the lives of his Tnooz Nodes. Shocked by the degrading and dehumanizing treatment at the hands of their leader, an international coalition of volunteers is organizing global Node interventions and rescues. Operating under the banner S.P.A.W.N. (Society for the Prevention of Abject Wickedness toward Nodes.)

Read the full article →

HSMAI Resort Best Practices Mobile Marketing Presentation

February 2, 2011

Presentation at Hospitality Sales and Marketing Association International (HSMAI) Resort Best Practices Meeting by Robert Cole of RockCheetah. Key areas covered include the current mobile landscape, why mobile changes dramatically changes the playing field and how the splinternet introduces deployment and measurement challenges. Traveler Engagement must be considered before technology decisions can be made. Future implications are simply described as changing Anytime/Anywhere to Everytime/Everywhere.

Read the full article →

2010 Unsuspecting Travel Hero and Travel Zero Awards

January 19, 2011

Enterprise Rent-a-Car’s Seattle location received the 2010 Unsuspecting Travel Hero Award for providing a completely unexpected, pleasant, efficient and highly personalized experience with the typically mundane task of picking up an off-airport rental car. In a year highlighted by stays in luxury hotels, flying first class and endless discussions of how travel experiences can be improved, it is obvious that great service delivery and exceeding customer expectations still reigns supreme. Recognized for undermining its fundamental brand promise by gutting its hotel ratings policy, Hotwire received the 2010 Unsuspecting Travel Zero Award. Hotwire’s new hotel ratings criteria not only replaces formerly clear and detailed descriptions with ambiguous and nonsensical drivel, but creates loopholes for the company to sneak lower quality hotels into higher categories. Hotwire’s leaders should be ashamed of confusing what they apparently thought was cleverness with outright customer hostility.

Read the full article →

Recommendations: Best Things To Do in St. Thomas, US Virgin Islands?

December 29, 2010

St. Thomas can be very busy – especially with cruise ships in port, but areas like Buck Island in St. John or Coki Beach can make you forget about the crowds quickly. We are looking for recommendations to enjoy our day in St. Thomas, US Virgin Islands to the fullest. Dominica is the seventh port on our Southern Caribbean cruise on the Celebrity Millennium.

Read the full article →

Recommendations: Best Things To Do in Roseau, Dominica?

December 28, 2010

Ecotourism is the focal point of Dominica tourism, ranging from the ability to watch Sperm Whales not far off shore to rappelling down canyon waterfalls in its rainforests. We are looking for recommendations to enjoy our day in Roseau, Dominica to the fullest. Dominica is the seventh port on our Southern Caribbean cruise on the Celebrity Millennium.

Read the full article →

← Previous Entries

Next Entries →