Posts tagged as:

Web 2.0

Say Anything… Fast Times at Social Media High School

April 8, 2010

Relationships are the foundation of social media. Relevance, engagement, honesty & trust are the four cornerstones when establishing interpersonal relationships. The same factors impact social media relationships. Parallels can be drawn between the perspectives on relationships provided in Say Anything…, the seminal coming of age film about the complexities of teenage relationships and the business-customer dynamics in social media relationships. Social media appears to have matured to a point where it is about to graduate from High School.

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Marketing Your Hotel or Resort in a Web 2.0 World – Presentation at HFTP Annual Convention

September 28, 2009

Presented at the Hospitality Financial and Technology Professionals 2009 Annual Convention in Las Vegas, Marketing your Hotel or Resort in a Web 2.0 World covers the importance of ensuring property product and service delivery is functioning properly and the alignment of traditional marketing with online and social media efforts. Most importantly, marketing strategy must drive technology and channel decisions – ensuring tactics support marketing strategies and business objectives. The presentation includes hospitality industry examples applying rich content, reputation management, search engine optimization, and social media in both small and large properties.

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HITEC Presentation – Web 2.0 & 3.0 Impact on Hospitality Technology

July 2, 2009

The hospitality industry has been relatively slow to adopt Web 2.0 technology, so when asked to speak at the annual HFTP HITEC conference, RockCheetah’s Robert Cole and InterContinental’s MiCharl Robinson decided to look forward to Web 3.0 technologies as well. Breaking the presentation into two sections, the first have reviewed the progression from Web 1.0 through Web 2.0 and onto Web 3.0 including the key technologies and key success factors. The second portion highlighted best practices by firms like Morgans Hotel Group, Joie de Vivre and Imagini Youniverse that serve as leading examples of Web 2.0 supporting hotel customer engagement.

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